All deliveries are curbside – This means the freight carrier will bring your shipment to the end of your driveway, loading dock, or the closest safe point that the truck can reach. The driver is not permitted to move the crate inside your garage, home, or any covered area. They will also not assist with unpacking, assembly, or moving the door beyond the drop-off point.
It is your responsibility to have the necessary equipment (e.g., pallet jack, dolly) and manpower ready at the time of delivery to safely move the crate from the curb into your property. For large or heavy shipments, we strongly recommend having 2–3 people available to assist.
Some residential deliveries may require the use of a liftgate for lowering the crate to the ground. If you need a liftgate, please let us know in advance as carriers may charge an additional fee for this service.
Shipping & Delivery Policy
We ship via trusted third-party freight carriers. Deliveries are curbside (driver brings the crate to the end of your driveway or loading area). Please review the steps below to ensure a smooth delivery.
Delivery Method 🚚
- Curbside delivery via LTL freight carriers.
- Orders process and ship Monday–Friday.
- Service available across the 48 contiguous U.S. states and Canada.
Scheduling & Tracking
- The carrier will call to schedule a delivery window.
- We’ll provide tracking details and carrier contact info once your order ships.
- Ensure your phone and email are accurate to avoid delays.
Packaging & Protection
- Doors ship in heavy-duty protective crates.
- Shipments are insured by the carrier; manufacturer guarantee applies to workmanship.
- Optional cargo insurance lets you report concealed damage up to 5 days after delivery.
What To Do At Delivery (Inspection Checklist) ⚠️
- Inspect before signing the Bill of Lading (BOL). Check all sides of the crate for dents, tears, holes, broken pallets, or crushed corners.
- If you see damage, photograph it (crate, label, and close-ups).
- Note the damage on the BOL (e.g., “Crate corner crushed; wrap torn; contents may be damaged”). Keep a copy.
- For severe damage, you may refuse delivery and note the reason on the BOL.
- Keep all original packaging until your claim is resolved.
If The Driver Won’t Allow Inspection
- Write on the BOL: “Driver did not allow inspection; packaging shows signs of damage.”
- Photograph the crate on the truck, then contact support immediately.
After Delivery
- Without cargo insurance, damage reported after delivery may not be covered.
- With cargo insurance, report concealed damage within 5 days and include photos and BOL notes.
Additional Fees
- Accessorial charges (re-delivery, storage, liftgate, limited access) are set by carriers. If additional fees are required, we’ll notify you; you may arrange your own shipping if preferred.
Next Steps
Use the links below for quick help and full policy details.
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