Here is our policy for the Refund & Cancelation
Orders may be canceled if written notice of cancellation is provided to US Door within three (3) business days of placement of the order and the order has not yet shipped. A ten percent (10%) cancellation fee will apply to all canceled orders.
All custom orders, including custom-size, prehung and prefinished are made to order and are NOT SUBJECT TO CANCELLATION or refund where production has already commenced
How to Request a Cancellation
- Email hi@doornmore.com with the subject line: Order Cancellation Request – [Your Order Number].
- Include the following in your email:
- Your order number
- Your full name and contact information
- The reason for cancellation
- Our team will review your request, confirm eligibility, and send next steps for any applicable refund.
please learn more about our Terms & Conditions
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